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ITIL® and Service Management Training Courses

Whether you want to sign up to a foundation course or an intermediate capability or lifecycle course, we have a large number of options to choose from, all leading to ITIL and IT service management certifications.

Service management is all about creating, designing, building, operating and improving the services which support your organisation and your customers. Infrastructure components, software, networks, telephony, people, processes, suppliers…they are not simply thrown together to form information systems that meet customer needs.
Everything needs to be planned and executed from strategy through tactics to operation.

At Global Knowledge, we combine the skills and offer you the depth of knowledge to deliver world class service management solutions. Combining the industry leading frameworks such as ITIL, ISO/ IEC 20000, TOGAF, COBIT and SDI we provide the one stop shop for all your service management needs. In addition our industry leading team gives you insights into some of the questions every service manager is asking.

Our IT Best Practice Training and Services Portfolio

Education is so much more than the afterthought of any service improvement initiative. It is undoubtedly the deliverable that more than any other, prompts changes of the attitudes and behaviours that ultimately drive the culture of our organisation. Global Knowledge believes in creating an education experience for your service management initiative based on best practice. That’s why when you tell us you want to buy a training course our first question is “Why?” Blending cutting edge technology, passionate delivery and innovation we believe education the “Global” way sets the benchmark for the industry.

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Key

Service Management
Cobit Foundation (COBF)
ITIL Foundation (ILFN)
ITIL Practitioner (ILPR)
ITIL® Capability: Operational Support & Analysis (IOSA)
ITIL® Capability: Operational Support & Analysis (IOSA)
ITIL® Service Lifecycle: Continual Service Improvement (LCSI)
ITIL® Service Lifecycle: Continual Service Improvement (LCSI)
ISEB Intermediate Certificate in Software Testing (LINT)
ISEB Intermediate Certificate in Software Testing (LINT)
ISEB/Software Testing Foundation (LQF)
ISEB/Software Testing Foundation (LQF)
ISTQB Advanced Test Analyst (LQFTA)
ISTQB Advanced Test Analyst (LQFTA)
ISTQB Advanced Test Manager (LQFTM)
ISTQB Advanced Test Manager (LQFTM)
ISTQB Advanced Technical Test Analyst (LQFTT)
ISTQB Advanced Technical Test Analyst (LQFTT)
ITIL® Service Lifecycle: Service Design (LSD)
ITIL® Service Lifecycle: Service Design (LSD)
ITIL® Service Lifecycle: Service Operation (LSO)
ITIL® Service Lifecycle: Service Operation (LSO)
ITIL® Service Lifecycle: Service Strategy (LSS)
ITIL® Service Lifecycle: Service Strategy (LSS)
ITIL® Service Lifecycle: Service Transition (LST)
ITIL® Service Lifecycle: Service Transition (LST)
ITIL® Managing Across The Lifecycle (MALC)
ITIL® Managing Across The Lifecycle (MALC)
Postgraduate Certificate in Advanced Professional Practice (IT Service Management) (OU-PGC)
ITIL® Capability: Planning, Protection & Optimisation (PPO)
ITIL® Capability: Planning, Protection & Optimisation (PPO)
RESILIA Cyber Resilience Foundation (RCRF)
ITIL® Capability: Release, Control & Validation (RCV)
ITIL® Capability: Release, Control & Validation (RCV)
Service Desk Analyst (SDA)
Service Desk Foundation (SDF)
Service Desk Manager (SDM)