Unified Communications Training Courses

Unified Communications is the term used to describe the integration of real-time, enterprise, communication services such as instant messaging, presence information, voice (including IP telephony), mobility features, audio, web & video conferencing.

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Key

Avaya

Contact Center

Voice
Avaya Aura Contact Center Implementation (4C00020K)
Avaya Aura® Call Center Elite Implementation and Maintenance (5C00091I)

Messaging

Voice
Avaya Aura® Communication Manager and Communication Manager Messaging Support (5U00060K)

Small Medium Enterprise (SME)

Voice
IP Office Technical Basic Implementation Workshop (10S00005K)

Unified Communication

Voice
Avaya Aura® Communication Manager Administration R7 (2145C)
CM/CM Messaging-Embedded Implementation (4U00030K)
Session/System Manager Implementation (4U00040K)
Avaya Aura® Session and System Support (5U00050K)
Avaya Aura® Communication Manager Administration (5U00051K)
Avaya® Communication Server (CS) 1000 7.5 System Administration and Management (6351C)
Integration of Avaya Aura® Core Components (7120C)
Troubleshooting for Avaya Aura® Core Components (7220C)
Supporting Avaya Equinox Solution with Avaya Aura ® Collaboration Applications (7240C)
Avaya Aura® Session Manager for System Administrators (9U00160K)
Avaya Aura Session Manager and System Manager Implementation, Administration, and Support (9U01003K)

Unified Communications Applications

Voice
Avaya Session Border Controller Implementation and Maintenance (5U00090K)

Unified Communications Platforms

Voice
Avaya Aura® Communication Manager and Communication Manager Messaging Support (5U00060K)
Voice
CS 1000 Upgrade and Avaya Aura® Integration Bootcamp (9U00166I)
Avaya Modular Messaging Implementation for MSS (ATI01139I)
Avaya Modular Messaging Single Server Implementation (ATI01140I)
Avaya Aura® Communication Manager Fundamentals (ATI01672V)
CS1K Rls 7.5 - Support Specialist Bootcamp (CS1KSSBC75)

Cisco

Cybersecurity Product Specific Training

Voice
Implementing Cisco Unified Communications Security (UCSEC)

Cybersecurity Skills Development

Voice
Implementing Cisco Unified Communications Security (UCSEC)
Voice
Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)
Midmarket Acceleration - BE6000 Bootcamp (BE6000)
Implementing Cisco Collaboration Applications (CAPPS)
Cisco 360 Learning Program for CCIE Collaboration Advanced Workshop (CIEC)
Cisco Unified Customer Voice Portal Implementation (CVPI)
Deploying Cisco Unified Contact Center Enterprise (DUCCE)
Deploying Cisco Unified Intelligence Center (DUIC)
Implementing Cisco Unified Communications Manager for Cisco TelePresence Video (PAIUCMTV)
Implementing Cisco Quality of Service (QOS)
Administrating Cisco Unified Communications Manager and Cisco Unity Connection (UC10ADM)
CUCM 10.x New Features (UC10NEW)
Fast Track : Administering and Deploying Cisco Unified Contact Center Enterprise (UCCEFT)
Deploying Cisco Unified Contact Center Express (UCCXD)
Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME)

Global Knowledge

Voice
Telecom Architectures and Information Technologies (GK3765)

Microsoft

Exchange Server
Core Solutions of Microsoft Exchange Server 2013 (M20341)
Lync Server
Core Solutions of Microsoft Lync Server 2013 (M20336)
Enterprise Voice and Online Services with Microsoft Lync Server 2013 (M20337)
Skype for Business
Core Solutions of Microsoft Skype for Business 2015 (M20334)